The Facilities Helpline system was developed by GOWI after being commissioned by a Facilities Management service organisation to develop it for one of their clients, it is an on-line supply chain management system, predominantly aimed at Facilities Management Services.

The system has five key modules that enable an event to be efficiently managed through the supply chain, from notification to resolution and subsequent reporting.

The five modules that make up the Helpdesk system are:

• Operator
• Client
• Supplier
• Facilities Manager
• System Administration

The system has three functional elements available to it:

• Incident management
• Asset management
• Location booking system